Digital transformation

Recent innovations in self-service kiosks are transforming a variety of industries worldwide.

 For instance, hotels are increasingly adopting kiosks to streamline check-ins, check-outs, 

and information services, which help reduce wait times, increase guest satisfaction, and alleviate staffing challenges. 

The kiosks often support upselling for hotels through options like room upgrades or local event promotions,

 while also providing accessible features for guests with disabilities. 

This trend reflects a wider move in hospitality and retail to integrate automation for better user experiences  .

In Europe, self-service kiosks are becoming critical at airports to meet new biometric requirements under 

the European Entry/Exit System (EU EES), where travelers can now use kiosks to handle border control procedures, 

like fingerprint and facial recognition, which helps alleviate congestion at entry points. IDEMIA,

 a tech company focused on identity solutions, has developed kiosks that allow for contactless,

 passport-less processing to improve security and efficiency at borders. These kiosks are designed 

to meet regulatory standards, streamline passenger flow, and reduce bottlenecks .