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Self-service terminals open a new era of convenient services.

author:凯明杨visits:12 :date:2025-06-05

    Today, as the wave of digitization sweeps across the globe, self-service terminals, as an efficient and convenient service tool, are quietly permeating every aspect of people's lives, transforming traditional service models and opening up a new era of convenient services.

    Self-service terminals are intelligent devices that integrate multiple functions and possess capabilities such as human-machine interaction, data processing, and information display. They can be found in various fields. In the financial sector, ATM machines can perform basic services such as cash withdrawal, deposit, and transfer, and can also handle credit card repayment and balance inquiry. In the transportation sector, self-service ticket vending machines in subway stations and high-speed railway stations enable passengers to purchase tickets and change their tickets quickly. In the retail industry, self-checkout machines in supermarkets reduce queuing time and enhance shopping efficiency.

     Self-service terminals have significant advantages. From the user's perspective, they are simple and convenient to operate. With intuitive touch screens and clear voice prompts, even first-time users can quickly get the hang of it. At the same time, they break through the limitations of time and space, providing 24-hour uninterrupted service to meet users' needs for handling business at any time. For example, if you urgently need cash late at night, an ATM machine can come to the rescue. For enterprises, deploying self-service terminals can effectively reduce labor costs, decrease the number of service windows and staff, and allocate more resources to core businesses. Moreover, automated business processing reduces human errors, improves the accuracy and efficiency of business handling, and helps enhance the overall service quality and competitiveness of enterprises. However, self-service terminals also face some challenges in the development process. Some users have a low acceptance of new technologies and are worried about operational errors or information leakage. The cost of equipment maintenance is relatively high, and regular inspections and software updates are required to ensure stable operation. Nevertheless, with the continuous advancement of technology, these problems are gradually being solved.

      Self-service terminals will develop towards a more intelligent and personalized direction. By integrating technologies such as artificial intelligence and big data, they will be able to better understand user needs and provide precise personalized services.



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